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What our customers say

Another question which has been a subject for discussion here. How does your organisation manage to provide such quick and helpful response to support questions? Is this type of support provided by dedicated support staff, or developers? I see that you also give support in many languages. We are impressed! Your company sets standards that we all should try to meet!

- Richard Bibby via email

The additional facilities the new version of the grid has given me has been a godsend, well worth the asking price and keep up the good work. Also, it's great to see and author responding to users questions so quickly. There's a few companies I've bought components from who should take a lesson from you in customer service.

- Kenvyn Davies, UK via email

I am a very happy user of your grid pack, the amount of properties is overwhelming! That is the only disadvantage (?)....(!) Keep on doing this good customer support.

- Joost Geluk/Tradinco via email

Sorry to say that I regret about my Scripter purchase. I mean, I regret that I didn't purchase it before ;-) I implemented the routine I needed in my application in less than 4 hours, thanks to the excellent examples in documentation and available features. I'm even "scared" because everything worked in the very first time and every time this happens there is something really wrong "hidden" that only shows up when the application is running at the customer (one of the Murphy's Law). Congratulations.

- Natali Junior Samuel

We had a very positive Flexcel talk in our meeting yesterday. Dave Martel was very positive about the product; the support; speed to fix an issue. By doing the talk he realised improvements over the years and has an amazing success story from analysing a large number of human created spreadsheets (1000’s of spreadsheets with 1000’s of readings). The speed of analysis allowed them to refine and re-train the importer to deal with human vagaries (comments / colour etc).

- Jason Chapman

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