TMS is a great product and the service is one of the best I have seen if not the best.
- Santiago Calderon in Borland newsgroups
The additional facilities the new version of the grid has given me has been a godsend, well worth the asking price and keep up the good work. Also, it's great to see and author responding to users questions so quickly. There's a few companies I've bought components from who should take a lesson from you in customer service.
- Kenvyn Davies, UK via email
"Personally I have been using your component products for Borland since at least 1998. Since then I've been in various positions to influence corporate development direction and TMS has always been on the "must have" list.
Seeing as how in the past 11 years I have only needed to contact support once and use the forums twice speaks volumes to the quality of the products that you produce."
- Erik Wolowitz via email
Dear Sir/Madam.
I'm afraid I'm going to have to uninstall and return the TMS Component Pack we recently purchased. It's just too darn good.
What are my clients going to say when I can now implement a whole screed of additional functionality so quickly and easily? How are they going to react when, all of a sudden, their applications look 10 times better?
And there are so many components! It's going to take weeks, if not months, to play with them all.
It's criminal, I tell you. You shouldn't be able to sell a component package this good.
I guess I'll hang onto it a little while longer, and try to figure out how to explain it to our clients.
Keep up the good work ;-)
- Paul Matthews - ProSouth Solutions via email
Another question which has been a subject for discussion here. How does your organisation manage to provide such quick and helpful response to support questions? Is this type of support provided by dedicated support staff, or developers? I see that you also give support in many languages.
We are impressed! Your company sets standards that we all should try to meet!
- Richard Bibby via email
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