TMS Software

Email Support

Before contacting support

Visit the TMS Support Center for the quickest way to get support
Make sure to first read the Guidelines
Make sure to first read the readme.txt or install.txt files in component distributions
Make sure to first read the manual and tips & faq sections on individual component pages
Make sure you have first checked with the latest version of the component(s)
Verify that you have the latest update packs for your development environment installed
Test if an issue can be reproduced in a separate simple test application

Submit a technical support question

If you are a TMS customer, please login on our website first for priority support.

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You will immediately receive a confirmation email. If you do not receive this email immediately, please verify that your email account is not filtering our emails.
With attachment

Only attachments of type JPG, JPEG, PNG, ZIP are accepted. Do not include EXE files in zip attachments! EXE files in attachments are prohibited for security reasons and automatically block the attachment.

Guidelines for technical support

What we expect under free technical support service for active licensed products:

A clear indication the problem effectively relates to the latest version of our component(s).
A clear description of the problem, when needed documented with screenshots, screen recording, IDE version information, operating system version info, browser version info.
A full source code project + steps to reproduce a problem. The full source code project should only use TMS components and standard components and without installed database dependencies. Use a TClientDataSet for database related issues.
All needed information sent via a ZIP file excluding EXE files, intermediate files such as .DCU,.TDS,.OBJ... files, cache files such as .DSK, .DOF, .IDENTCACHE files

Beyond these free technical support services, our engineers can offer consulting services for investigation of application level code, full projects, remote debugging, custom code development, etc... at a cost of 100EUR to open a case + 100EUR/hour per additional started hour of work.

Other useful information for support

Email

	For general information: For all questions, comments, problems and feature requests for components: To improve efficiency and speed of help, refer to the version of Delphi, C++Builder, Visual Studio .NET you are using as well as the version of the component. In case of problems, always try to use the latest version available first.

	Algemeine Informationen bekommen Sie durch eine Mail an : Bei Fragen, Bemerkungen, Probleme und Anregungen zu unseren Komponenten schicken Sie bitte eine Mail an . Wir können Ihnen am effizientesten helfen, wenn Sie uns auch Ihre Delphi, C++Builder oder Visual Studio .NET Version mitteilen, sowie die Version der verwendeten VCL Komponenten. Bitte versuchen Sie zunächst immer die letzte verfügbare Version der entsprechenden Komponenten zu verwenden, um sicherzustellen, dass das Problem nicht schon behoben wurde.

	Pour des informations générales: Pour toutes questions, remarques, problèmes et demandes de caractéristiques pour les composants: . Afin de vous aider le plus rapidement et le plus efficacement possible, veuillez toujours donner la version de Delphi, C++Builder ou Visual Studio .NET que vous utilisez ainsi que la version du composant que vous utilisez. En cas de problèmes, essayer d'abord la version la plus récente possible.

	Voor algemene informatie : Voor alle vragen, opmerkingen, problemen en aanvragen voor features voor componenten: . Om U zo snel en efficiënt mogelijk te helpen, gelieve steeds te vermelden welke versie van Delphi, C++Builder of Visual Studio .NET U gebruikt alsook de versie van de component. In geval van een probleem, tracht steeds eerst de meest recente versie te gebruiken.

	Para informações gerais: Para dúvidas, comentários, problemas e solicitação de aprimoramentos para os componentes VCL: Para aumentar a eficiência e rapidez do nosso suporte, sempre informe a versão do Delphi, C++Builder ou Visual Studio .NET que você está usando bem como a versão do componente. No caso de algum problema, sempre tente usar a última versã o disponível antes de solicitar ajuda.

	Para información en general: Para todas las preguntas, comentarios, problemas y sugerencias sobre nuestros componentes: . Como forma de optimizar la eficiencia y rapidez de nuestro soporte, por favor especifique la versión de Delphi, C++Builder o Visual Studio .NET que está utilizando. Recuerde de siempre probar la última versión del componente que esté utilizando antes de contactarnos.

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